COMMON QUESTIONS BEFORE YOU CALL
1. What are the problems you
Is your Individual Wastewater System a cesspool or a septic tank?
Please see our guides for
Septics are usually newer, made of plastic, fiberglass or concrete (less
common) and have two covers. Cesspools are older, made of concrete and
have one cover.
Septics: Do you know where your septic tank is? Have you
exposed and opened both the septic covers (one for the sludge, one for
the water), looked inside and saw that it is full? Can they be opened?
If you can only locate one of the septic covers we can still pump
through it to get to one side of the septic tank but this is
Cesspools: Do you know where your cesspool is? Is your cesspool
full? Have you exposed
and opened the cover & looked inside? Can you open the cover plug?
The cover plug can be round or square. If the plug cannot be opened it
may be perforated in which case VIP can jackhammer it open.
If you are experiencing backflow into your toilets and showers but the
cesspool or septic tank (sludge side) does not appear to be full then
you may have a plugged pipe.
Approximately how many feet away can our truck park from the pump
site? Is the land flat: uphill or downhill pumping?
you in a remote part of the island? Location on island will influence the
large (diameter) is the hole that we will be pumping through? Our hoses
are 4½" they can fit through a 6” hole but optimally 18” is what
it should be so we can get our hoses all around the tank and suck up all
you have multiple cesspools/septics on your property? You may be eligible
for a discount.